Operations Manager | Bristol | Chippenham

Job Types:Full-time, Permanent

Salary:up to 48 000 per year

Hours:40 hours per week

Location:Bristol / Chippenham

We are recruiting on behalf of our client for an experienced and strategicOperations Manager to provide senior operational, regulatory, and governance oversight across services in Bristol and Chippenham. This is a high-impact leadership role, ideal for an established senior leader within adult care services who brings strong operational, commercial, and compliance expertise.

About the Role

In this role, you as an Operations Manager will hold overall accountability for service performance, workforce oversight, financial sustainability, and regulatory compliance, including formal responsibility as the organisations Nominated Individual (NI). Working closely with Registered Managers, Directors, and senior stakeholders, you will ensure services operate safely, efficiently, and in line with CQC standards, while embedding a culture of continuous improvement.

You will lead on governance, quality assurance, safeguarding, and risk management, acting as the senior point of contact for CQC inspections and regulatory engagement. Alongside this, you will support service development, operational efficiency, and long-term sustainability, combining strategic leadership with practical oversight across multiple services.

Key Responsibilities

• Provide senior operational leadership across services in Bristol and Chippenham, ensuring consistent delivery of high-quality, person-centred care.
• Hold responsibility as the Nominated Individual, ensuring full compliance with CQC regulations and strong governance arrangements.
• Oversee workforce planning, recruitment, retention, supervision, and staff performance management.
• Maintain oversight of budgets, billing, and financial performance, supporting service sustainability and growth.
• Lead on safeguarding, risk management, incident reporting, and continuous quality improvement.
• Prepare services for CQC inspections and ensure recommendations are embedded into practice.
• Build and maintain strong relationships with commissioners, local authorities, and external stakeholders.
• Support the effective use of digital systems and operational technologies across services.

About You

• Significant senior leadership experience within adult residential care, supported living, or domiciliary care services.
• Proven experience in operational management, including people leadership, financial oversight, and service performance.
• Strong working knowledge of CQC regulations, governance frameworks, and safeguarding requirements.
• At least two years experience operating at a senior level with regulatory accountability, including Nominated Individual or equivalent responsibility.
• NVQ Level 5 in Leadership and Management, or equivalent.
• Excellent organisational, analytical, and communication skills.
• Full UK driving licence and flexibility to travel as required.
• A values-led leader with a genuine commitment to improving outcomes for adults with complex needs.

Benefits

• Attractive and competitive salary package
• 28 days of annual leave to support work-life balance
• Continuous training opportunities and career development support
• Encouraging and collaborative senior leadership team
• Access to company sick pay scheme
• Enrolment in a contributory workplace pension
• Participation in regular team-building and company-hosted events

AtOlive Recruit, we are committed to fostering a workplace culture that embraces diversity and promotes inclusivity. Our core values, Integrity, Impact, Inclusivity, and Innovation, guide our efforts to create an environment where every employee feels valued, respected, and empowered to excel.

As a recruitment agency, we prioritise sourcing and placing diverse candidates with our clients, recognising that diverse perspectives are essential for business success and inclusive work environments.

We take great pride in celebrating the unique backgrounds and experiences of our team members and candidates. By embracing these different perspectives, we not only create a great place to work but also better serve our clients. Your individuality is what makes our team strong.

Join us in championing our values and building a workplace where everyone can thrive.

We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. All colleagues are expected to share this commitment and participate fully in safeguarding training and processes.

The successful applicant will undergo a free enhanced disclosure from the disclosure barring service & other compliance checks required.